Terms & Conditions

Terms and Conditions for Dr. FUJI/ACIGI Co Products

Purchase Agreement and Finality

Dr. FUJI/ACIGI Co establishes that all sales are final upon order placement, governed solely by the terms outlined in this purchase agreement. Verbal or written agreements outside this document are not binding unless explicitly included. A non-refundable deposit is required for each order, and cancellations are permissible only on the purchase date, provided they are submitted in writing. No returns, exchanges, or cancellations are accepted post-shipment under any circumstances, except as explicitly approved by Dr. FUJI/ACIGI Co in writing. Approved returns are subject to a mandatory 30% restocking fee, freight prepaid, with merchandise returned in original packaging as per the Return Merchandise Authorization (RMA) process. Failure to comply with these conditions will result in the rejection of the return request and forfeiture of any claims to refunds or replacements.

Shipping and Delivery Options

Dr. FUJI/ACIGI Co commits to delivering orders within 45 business days via standard curb-side service through authorized carriers, excluding assembly. Delays due to transportation issues, strikes, material shortages, fires, manufacturing setbacks, or acts of God are beyond our control and not our responsibility. For enhanced service, White Glove Delivery & Assembly is available in the Continental United States, including placement, up to two flights of stairs, unpacking, debris removal, and assembly, with the same 45-day delivery target and liability exclusions. Customers are responsible for inspecting the product upon delivery and reporting any visible damage to the carrier within 24 hours; failure to do so waives any right to return or exchange based on delivery damage.

Special and International Orders

Special orders, including custom colors, are final sales with no cancellation option and an 8-week lead time; deposits are non-refundable. International orders are shipped "door to port," with Dr. FUJI/ACIGI Co disclaiming liability for import duties, taxes, customs fees, or inland transportation costs beyond the port. Special orders and international orders are not eligible for returns, exchanges, or warranty claims based on customer dissatisfaction, change of mind, or failure to understand import regulations.

Warranty Coverage for Residential Use

Dr. FUJI/ACIGI Co provides a one-year residential warranty for massage chairs, covering parts and in-home service for single-family homes, apartments, or condominiums. An extended warranty option extends parts coverage up to ten years, ensuring long-term reliability in private settings. Warranty claims require proof of purchase and must be initiated within the warranty period; claims for misuse, unauthorized modifications, or non-residential use will be voided.

Warranty Coverage for Commercial Use

For professional, commercial, retail, or industrial environments, Dr. FUJI/ACIGI Co offers a commercial warranty covering parts only, suitable for multi-user scenarios, supervised or unsupervised. Labor is excluded, but the warranty can be extended to cover all parts for up to five years. Commercial warranty claims are subject to verification of proper usage; excessive wear or use beyond the product’s intended capacity will void the warranty.

In-Home Service and Parts Warranty

Within the 90-day in-home service period, Dr. FUJI/ACIGI Co will repair or replace defective parts at its discretion, aiming for a reasonable turnaround time. If a part is not available, a comparable product may be provided, not exceeding the original net price. Refusal of replacement voids further repair obligations. Covered parts are shipped at no cost, with authorized service arranged at the customer’s residence at no charge, provided the consumer covers shipping, duties, and brokerage fees. Field service, limited to the contiguous 48 United States, requires pre-approval by Dr. FUJI/ACIGI Co-authorized technicians. Warranty claims deemed fraudulent, including but not limited to intentional damage or false reporting of defects, will result in denial of service, voiding of the warranty, and potential legal action.

Warranty Exclusions

Dr. FUJI/ACIGI Co warranties do not cover damages from improper installation, unauthorized repairs, modifications, misuse, neglect, vandalism, environmental factors (e.g., fire, floods, rust), power surges, or transportation incidents. Natural wear of foams, fabrics, leather, or attachment points (e.g., stitching, Velcro) is excluded, as is damage from unauthorized dealers. Warranty claims for damages caused by customer negligence or failure to follow product instructions will be denied, and Dr. FUJI/ACIGI Co reserves the right to charge inspection fees for such claims. Consult the warranty card for full details.

Return Merchandise Authorization (RMA) Process

All returns for repair require pre-approval from Dr. FUJI/ACIGI Co, with a visible RMA number on the shipping box. Items must be in original or comparable packaging, and the RMA is valid for 15 days. Dr. FUJI/ACIGI Co is not liable for shipment damage or misuse by the purchaser, who bears all shipping, customs, and express charges. Unauthorized returns, returns without an RMA number, or returns of products that have been tampered with or used beyond normal wear will be rejected, and the customer will forfeit any right to repair, replacement, or refund. Dr. FUJI/ACIGI Co reserves the right to pursue legal action against customers attempting to abuse the RMA process.

Usage Disclaimer

Dr. FUJI/ACIGI Co products are designed for adult use only. Individuals who are pregnant, have pacemakers, diabetes, phlebitis, thrombosis, blood clot risks, or implanted medical devices (e.g., pins, screws, artificial joints) should consult a physician before use. Misuse of the product, including failure to adhere to these usage guidelines, will void all warranties and return privileges.

Governing Law

This agreement is governed by the substantive laws of California, excluding its conflict of law provisions, for all matters of validity, operation, interpretation, and construction. Dr. FUJI/ACIGI Co reserves the right to pursue legal remedies, including but not limited to damages and injunctive relief, against any customer found to be abusing the return policy or warranty benefits in violation of these terms.

 

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